FAQs

General Questions

What is Omassist, and how does it work?

Omassist uses our OmaMatch platform designed to seamlessly connect clients with caregivers.  It's modern, AI-powered system simplifies caregiver booking, communication and payment processing, ensuring a smooth and efficient experience.

Who can use Omassist?

Omassist is built for Registry and Agency caregivers, clients and their families looking for reliable support.  Whether you're a professional caregiver or someone seeking quality care for a loved one, our platform is designed to help make interacting with your selected provider pleasant.

What makes Omassist different from other caregiver platforms?

We combine cutting edge technology, an intuitive interface, and exceptional customer support to create a seamless experience.  Our modern design makes caregiver coordination and payments hassle-free, while our fast, responsive support ensures you always get the help you need.

Technology & Features

Is Omassist easy to use?

Yes!  Omassist is built with a user-friendly interface, making it simple for caregiver pairing and clients to manage their directed schedules, payments and communication--all in one place.

Does Omassist offer mobile access?

Absolutely!  Omassist is accessible to office staff, administrators, caregivers, patients and their families on both desktop and mobile devices ensuring you can oversee your specific role in the caregiving process.

How does Omassist handle payments?
We use secure, seamless payment processing to make transactions easy and worry-free. Clients can pay directly through the platform, and caregivers receive payments quickly and securely.

Support & Security

What kind of support does Omassist offer?
Our dedicated support team is always here to help via chat, email, or phone. We prioritize fast response times so you can get assistance whenever you need it.

How secure is my data on Omassist?
Security is a top priority. We use state-of-the-art encryption and secure cloud storage to keep all personal and financial data safe and confidential.

Getting Started & Pricing

How do I sign up for Omassist?
Signing up is simple!  If you are a caregiver, your Registry or Agency will allow you access once you have created an account and uploaded all of your State required caregiving credentials.  If you are a client or family member, your selected Registry or Agency will allow access once your Client Service Agreement and payment methods are verified.  If you are a new Registry or Agency contact us to find out how we can easily upload your business information, active caregivers and patients to begin your Omassist experience! 

How much does Omassist cost?
For Registry or Agency caregivers, there are absolutely no set up costs!  Registries and Agencies will have a choice to pay a small fee when Omassist bills your clients or elect to incorporate this processing fee in each patient visit to cover the cost of credit card/ACH payment processing, handling of invoices and insurance claim submissions.